Privacy Policy


This privacy policy sets out how Multibrand uses and protects any information that you give Multibrand, in any format including when you are on our website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. Multibrand may change this policy from time to time. On our websites, this is done by updating the Privacy Policy page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.01.2018


Registered Address: Multibrand Services Limited, 5 Nightingale Place, Pendeford Business Park, Wobaston Road, Wolverhampton, West Midlands, WV9 5HF

Contact Tel: 01902 625490


(See also our “Controlling Your Personal Information” section.)


As a Data Controller registered with the Information Commissioner’s Office (reference ZA160835) and in order to provide the service you have requested from us at your home or place of work, we
need to collect and store some information about you. Without this information we are unable to come to your address or provide any warranty on the work we undertake for you. Therefore,
when filling out our website contact forms or entering information into our database, on occasion we may require to collect the following information:

Name and address
Contact information including email address, telephone and mobile number
Demographic information such as postcode, preferences and interests
Information relating to your appliance
Information relating to breakdowns, callouts, parts, work carried out and
(Also see our ‘What We Do With The Information We Gather” section for Opting In and Out options.)


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We do not share your information with any 3rd parties
We may use the information to improve our own products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, SMS or mail. We may use the information to customise the website or products according to your interests.
We do not use automated decision-making including profiling, referred to under Article 22(1) and (4)

You can Opt In or Opt Out of the above at any time by asking us to amend your preferences. We retain this information for as long as you remain a customer of Multibrand Services Limited (for
example, while you are living in a property owned by an organisation to whom Multibrand is contracted to provide service). This allows us to give you or our client historical information when requested.

When a contract comes to an end or you no longer want to be our customer, we remove and destroy all data relating to you. If you are an individual, private customer, you can request this at any time and your change in preference will be actioned within 30 days.


Where we hold personal data about you, this will be based on Article 6 of UK GDPR. We will hold your data under clause (b) Contractual Data. This covers both formal contracts with our Business-2-Business clients and work carried out for Private Customers on the basis that a contract is entered into at the point that service is requested, whether verbally or by other means.
Data will be held for the reasons of making appointments, checking appliance or repair history, administration of repairs/installations, invoicing and for reasons of providing a warranty on the work we carry out for you.
We will hold this data until you choose not to be a customer of Multibrand Services Limited and notify us in writing of this change of preference. Should you ask us to remove your details before the end of any warranty period, the remaining warranty will become invalid as we will have no details to hold the warranty against.
If your details have been passed to us from a third party for example a Housing Association, there may be additional constraints on what we hold and any retention periods as dictated by them.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures
to safeguard and secure the information we collect online. These procedures may be subject to change based on adhering to and reflecting current “Best Practise”.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent
you from taking full advantage of the website. You can turn off cookies from within your browser – links to the most common ones are listed below.

Internet Explorer:
Blocking all cookies will have a negative impact upon the usability of many websites.


Our websites may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Currently all data is processed and stored within the UK/EU.


Under UK GDPR you have the following rights –
You have the right to be informed: we will tell you what data of yours is being collected, how it’s being used, how long it will be kept and whether it will be shared with any third parties.
You have the Right Of Access: you have the right to request a copy of the information that we hold on you.
You have the Right Of Rectification: you have the right to correct data that’s inaccurate or incomplete.
You have the Right To Be Forgotten: in certain circumstances, individuals can ask us to erase any personal data that’s stored on them.
You have the Right Of Portability: you can request that we transfer any data that we hold on you to another company.
You have the Right To Restrict Processing: you can request that we limit the way we use your personal data.
You have the Right To Object: you have the right to challenge certain types of processing, such as direct marketing.
You have Rights related to automated decision making including profiling: individuals can ask organisations to provide a copy of its automated processing activities if they believe the data is being processed unlawfully.

You may request details of personal information which we hold about you under the Data Protection Act 2018. A small fee may be payable. If you would like a copy of the information we hold about you, please write to Multibrand Services Limited, 5 Nightingale Place, Pendeford Business Park, Wobaston Road, Wolverhampton, West Midlands, WV9 5HF.

If you believe that any information we are holding on you is incorrect or incomplete, or wish to exercise any other Rights afforded to you, please write us to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Issue 4: January 2020